The Gift Card is a merchant-branded digital gift card issued by GlobaGift for use with the named Merchant only.

It can be redeemed only with the named Merchant, only for that Merchant's eligible goods and services, and only through redemption channels approved for that Merchant.

The Gift Card is not a bank account, payment account, credit product, debit card, open-loop payment card or general-purpose payment instrument.

The Gift Card cannot be redeemed for cash, withdrawn as cash, transferred to a bank account, used to buy foreign currency, or converted into any other general-purpose payment instrument, except where applicable law requires otherwise.

You must be at least 18 years old and able to enter into a legally binding contract to purchase a Gift Card. Where a Cardholder is under 18, the Gift Card should be purchased and managed by a parent or guardian.

Each Gift Card purchase is subject to payment authorisation, fraud screening, sanctions screening, anti-money-laundering checks and other security or programme-integrity checks.

We may refuse, delay, cancel, suspend or reverse an order or Gift Card where we reasonably believe that the order, payment, purchaser, recipient, Gift Card or redemption is subject to additional verification, fraud risk, misuse, sanctions risk, payment failure, chargeback risk, technical error, breach of these terms, breach of law, payment-provider requirement or any other legal, regulatory, security or programme-integrity concern.

We are not required to provide detailed reasons where doing so may compromise fraud prevention, security, legal compliance, payment-provider requirements or programme integrity.

The redeemable value of the Gift Card is the face value shown on the Gift Card or in the purchase confirmation.

Any service fee, processing fee, distribution fee, delivery fee, currency conversion margin or other purchase-time charge shown at checkout is separate from the redeemable Gift Card value, unless expressly stated otherwise.

Where a Gift Card includes promotional, bonus or discounted value (for example, extra value added as part of an offer), the promotional element may be subject to additional conditions shown at the time of the offer, including a shorter validity period or exclusion from any refund.

Unless required by applicable law, any refund will be calculated by reference to the amount you actually paid.

To redeem a Gift Card, present the QR code, code, link or other redemption credential to the Merchant through an approved redemption channel.

The Gift Card must be electronically validated by the GlobaGift system at the time of redemption. The Merchant is not required to accept a Gift Card that cannot be validated.

A Gift Card may be redeemed only for the Merchant's eligible goods and services. It may not be redeemed with any other business, affiliate, franchisee, reseller, concessionaire, marketplace seller or third party unless that location or channel has been expressly approved for the relevant Gift Card programme.

The Gift Card expires on the expiry date shown at checkout, in the purchase confirmation, on the Gift Card itself or on the Gift Card access page.

Unless a different period is shown or required by applicable law, the standard Gift Card validity period is 12 months from the date of issue.

For Gift Cards sold to consumers in Ireland, a minimum validity period of 5 years applies. See the section "Additional terms for Gift Cards sold in Ireland" below.

Where the law of the relevant sale market, purchaser location or redemption market requires a longer validity period, that longer period will apply.

After expiry, the Gift Card may no longer be used, and any remaining balance will be dealt with in accordance with applicable law.

You should treat the Gift Card link, QR code, code and access details as you would cash.

Anyone with access to the Gift Card details may be able to use the Gift Card.

Risk of unauthorised access or use passes to the Purchaser or recipient when the Gift Card is delivered to the delivery details provided at checkout, except where the loss is caused by our fraud, negligence, technical error or breach of law.

We are not responsible for unauthorised use of a Gift Card before we are notified and have had a reasonable opportunity to suspend or protect it.

Where we can verify that a Gift Card has not been redeemed, we may, at our discretion, suspend, reissue or replace it.

To ask us to suspend, reissue or replace a Gift Card, contact us at [email protected] with the order reference, the Purchaser's email address and the Merchant name. We may ask for additional information to verify the request.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Unless required by applicable law or allowed under that policy, Gift Cards are not refundable after purchase.

If you are a consumer in the European Union, you may have a statutory right to cancel your purchase within 14 days of the date the Gift Card is issued, provided the Gift Card has not been accessed or redeemed. Details of how to exercise any cancellation right are set out in our Refund & Cancellation Policy.

Returns, refunds and complaints relating to goods or services purchased with a Gift Card, including how any approved refund is returned to a Gift Card balance, are governed by our Refund & Cancellation Policy and the Merchant's own policies, together with applicable consumer protection law.

We may refuse, suspend, cancel or reverse a Gift Card or redemption where we reasonably believe that there has been fraud, misuse, error, unauthorised access, breach of these terms, breach of law, sanctions risk, anti-money-laundering concern, technical issue, chargeback, payment failure or other programme-integrity risk.

We may also refuse or suspend a Gift Card where required by law, by a payment provider, by a banking partner, by a card scheme, by a regulator, by a court or by another competent authority.

We may update these terms from time to time.

The terms in force when you buy the Gift Card will generally apply to that Gift Card, except where a change is required by law, required by a regulator or payment partner, necessary for security or fraud prevention, or more favourable to you.

The latest version of these terms will be available through the GlobaGift checkout, Gift Card access page or our website.

If you have a question or complaint about the Gift Card, contact GlobaGift at:

Email: [email protected]Address: Globapay Holdings Limited, 20 Harcourt Street, Dublin, D02 H364, Ireland

If your question or complaint relates to the Merchant's goods, services, premises, booking, order, delivery, refund or customer service, you should also contact the Merchant directly.

If you are not satisfied with our response, you may be able to refer your complaint to a local consumer protection body or authority in your country.

These terms are governed by the laws of Ireland, except where the mandatory consumer protection laws of another country apply.

Nothing in these terms limits any mandatory rights you have under the consumer protection laws of the country where you live, where the Gift Card is sold, or where the Gift Card is redeemed.

Gift Cards are digital products issued for use with a specific Merchant. Once a Gift Card has been issued or delivered, it is generally not cancellable or refundable unless:

• (a) applicable law gives you a right to cancel or receive a refund;
• (b) the Gift Card has not been accessed or redeemed and GlobaGift agrees, at its discretion, to cancel or refund it;
• (c) the purchase was a duplicate, mistaken or unauthorised transaction and we are able to verify this;
• (d) there has been a technical error, payment error or delivery failure;
• (e) the Merchant is unable to honour the Gift Card and we determine that a refund or replacement is appropriate; or
• (f) another remedy is required under applicable consumer protection law.

Nothing in this policy limits any statutory consumer rights you may have.

Unless applicable law gives you a cancellation right, we do not guarantee refunds where you simply change your mind after the Gift Card has been issued or delivered.

However, if the Gift Card has not been accessed or redeemed, you may contact us at [email protected]. We may, at our discretion, cancel, refund, replace or reissue the Gift Card.

You are responsible for checking all recipient details before submitting the order.

If you entered the wrong email address, phone number or delivery details, contact us as soon as possible.

Where the Gift Card has not been accessed or redeemed, we may be able to suspend, resend, redirect or replace it.

We are not responsible for loss where incorrect details were entered and the Gift Card has already been accessed or redeemed before we had a reasonable opportunity to act.

Gift Cards are usually delivered shortly after purchase, but delivery may be delayed by payment authorisation, fraud checks, sanctions screening, technical processing, email or SMS delivery issues, or other operational checks.

If a Gift Card has not arrived within 48 hours of purchase, contact us at [email protected] with your order reference, purchaser email address and Merchant name.

The Merchant is responsible for the goods and services purchased using the Gift Card.

If you use a Gift Card to buy goods or services from the Merchant and later want to return those goods or services, cancel a booking, make a complaint or request a refund, the Merchant's own refund and consumer policies will apply, together with any applicable consumer protection law.

Where the Merchant approves a refund for goods or services purchased using a Gift Card, the refund may be returned to the Gift Card balance, issued as a replacement Gift Card or handled in another lawful manner approved by GlobaGift and the Merchant.

The Merchant should not refund Gift Card redemptions in cash unless required by applicable law and approved by GlobaGift.

Expired Gift Cards are not refundable unless required by applicable law.

The expiry date is shown on the Gift Card, in the purchase confirmation or on the Gift Card access page.

Approved refunds will usually be made to the original payment method where reasonably possible.

Refund timing depends on the payment method, payment provider, card issuer and banking system.

We may ask for additional information where reasonably necessary to verify the request, prevent fraud, comply with law or process the refund.

If you are not satisfied with how we handle your refund or cancellation request, you may be able to refer the matter to a local consumer protection body or authority in your country.

Nothing in this policy limits your statutory rights.