Frequently Asked Questions
Everything you need to know about launching and managing your gift card program with Globagift.
General
The basics of the Globagift platform and what we do.
What does Globagift do?
Globagift is a merchant-first gift card infrastructure that handles issuance, redemption, analytics, and distribution globally.
How fast can we launch?
Most merchants can launch in days using our low-code embed or plug-and-play extensions.
How do customers redeem?
Customers can redeem online during checkout or in-store by presenting a QR code/barcode for processing via your POS or our merchant app.
Who is it for?
We serve consumer-facing merchants, merchant networks, and platforms in emerging and frontier markets who want to unlock gift card revenue.
How is Globagift related to Globapay?
Globagift is part of the Globapay family and runs on Globapay's infrastructure for payments, routing, fraud prevention, and compliant operations.
Program Management
How to manage locations, currencies, and cards.
Which currencies are supported?
We support a wide range of currencies including TTD, JMD, EUR, NGN (planned), and more than 40 others via the Globapay network.
Do you support multiple locations?
Yes. Our platform handles multi-location scoping with role-based access, allowing HQ oversight with local redemption controls.
Can I issue refunds as gift cards?
Yes. You can convert refunds and returns into store credit gift cards to retain revenue within your business.
How does distribution work?
Where enabled, your gift cards can be listed across select consumer networks with multi-million user reach, managed via a unified dashboard.
Do you support physical and digital gift cards?
Yes. You can issue digital cards (Email/SMS) and physical cards (Plastic/Eco-friendly) with unified tracking.
Technical & Integration
Developers and technical setup information.
How do integrations work?
We provide clean APIs, POS app bridges, and e-commerce plugins. You can start with a hosted widget and move to a headless API integration as you scale.
Can we integrate with our existing POS?
Yes. Our flows are designed for easy integration with modern POS systems via QR/barcode scanning and webhooks.
Do you support tips and partial redemptions?
Yes. Our system supports partial redemptions, tipping prompts at POS, and balance tracking across multiple transactions.
Are analytics included?
Yes. Every merchant gets access to a dashboard tracking sales, redemptions, liability, and breakage with detailed cohort insights.
Still have questions?
Our team is here to help you design the perfect gift card program for your business.